We will take all
practical steps to prevent a problem with your order, and believe
you will be pleased with our products and services. If it becomes
necessary for you to return a product to us, it is important for
you to know that we have ALWAYS treated our customers fairly
regarding returns (and will continue to do so) as long as our
customers are fair with us. If you have any questions about our
Return Policy, please E-mail us.
Gold Key Security – Returns Policy
If we made a mistake and sent you the
wrong product or if you received a damaged or defective product
due to an error on our part, we will either issue you a full
refund or ship out a replacement product when you return the
product to us, and will pay the shipping costs including
reimbursing you for the return shipping charges up to the amount
of the original shipping charges.
If your order arrived in good
condition but you are not completely satisfied after
inspecting your order, we will exchange it or refund your
money, subject to the following conditions:
1. Return the product within 14 days of receipt
(shipping cost prepaid) for a refund. Return the product to: Gold
Key Security, Attn: Product Returns Department, P. O. Box 244,
Danbury, WI 54830.
2. You will receive a refund of your purchase price, less shipping and handling,
as long as the product is in like-new resaleable condition.
3. The product must not
have been installed or used. A returned
product that shows signs of use (wear or installation attempts),
is missing parts, or has damage due to inadequate return packaging
will be assessed a damage fee that will vary from 20% up to the
full purchase price.
4. If your return arrives damaged, you will be notified and
will have the option to file a claim with your shipping agent or
instruct Gold Key Security to return it to you.
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